Common issues with Flightscope Mevo Plus include connection problems, no reading or inaccurate data, and device freezing. To troubleshoot, ensure your device is registered, the Bluetooth is enabled, the device is properly positioned, and the firmware is updated.
Calibrate before use, provide proper lighting, and maintain consistent ball striking. To prevent freezing, restart the Mevo Plus. If issues persist, you may have a defective product and can contact customer support for assistance.
The Flightscope Mevo Plus is an expensive golf simulator aid with many training features for indoor and outdoor golf experiences. However, many users face one issue or another with this device, especially those who are setting it for the first time.
As a tech support representative at my office, I get calls from Mevo Plus users, especially about complaints about the device failing to read shots. If this is happening to you, there’s particular troubleshooting for your situation to get it working correctly again.
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However, before attempting any fixes, ensure you have covered the basic need-to-dos. For example:
- Is the device fully charged?
- Does it meet the distance requirement of 8ft behind the ball and 8ft in front of the net to work optimally?
- Are the tilt and camera alignment on target?
- Is there proper illumination?
If you checked all these and the Mevo Plus still gives you an issue, there’s more than meets the eye. In the rest of this article, I will walk you through the various common problems reported about this device and the troubleshooting tips that have been tried, tested, and trusted to solve these problems.
Overview Of Flightscope Mevo Plus Troubleshooting
In case you’re in a hurry, here’s a tabular illustration of the various Mevo Plus technical issues and their ideal fixes. I encourage you to read to the end to see a step-by-step process for these fixes.
|FlightScope Mevo Plus Issues||How To Fix|
|Mevo Plus Not Reading Shots||Register your device|
|Short-lived connection between your device and the Mevo Plus||Ensure sleep mode isn’t on. It might be a defective unit|
|Mevo Plus has Inaccurate readings||Ensure proper alignment and lightning. Calibrate the device|
|Compatibility issues||Use a compatible device for the Mevo Plus as specified in the manual|
|Mevo Plus App Crashes||Restart app. Restart phone. Upgrade app. Check compatibility|
|Mevo Plus Audio/Sound Issues||Ensure the device is not set to mute, and troubleshoot for damaged speakers by testing with headphones.|
Mevo Plus Not Reading Shots
When the device fails to read shots, it means that even after setting up the device, hearing the “ready” audio, and taking a swing, the device still won’t provide any data about that swing, even though it presents a graphical display of the shot.
Essentially, Mevo Plus fails to read your shots because the device is not registered. Flightscope introduced the registration system on the app in the wake of 2022. If you bought it without registering, the device may fail to record your image.
Meanwhile, note that this is the ultimate diagnosis for this issue, provided that you’ve looked into proper lightning, tilt, and camera alignment and distance requirements have been met.
To get the Mevo Plus device to record your shot correctly, you’ve got to register the device.
- First, ensure your iPad is connected to the device
- Then return to the app and click on the gear icon at the top right corner of the page
- Click on “Flightscope Add on”
- Click “register your memo plus”
Once you successfully register the device, return to full swing and attempt to take a shot. By now, the device should read all photos.
Short-lived connection between your device and the Mevo Plus
Another common problem with the Mevo Plus is that, for many new users, the longest they can hold the connection between the unit and their device (usually iPhone) is five minutes, after which it would disconnect or after the first shot.
This is a terrible situation because when it happens, the quick fix is to shut the device down and then power it on again, which is disappointing. Here’s the actual cause
Many things could cause a short-lived connection between your device and the Mevo Plus. Often, the device goes into its power saver mode after 30 seconds. If you have this setting activated, then this becomes an idea.
You also want to check the device’s sleep mode to see if it influences this defect. With these two possibilities out of the way, you’re using a defective unit.
Some users’ Mevo+ holds a connection with their phone, computer, etc., without any issues. So, it may not be a problem with the unit itself.
- Try connecting to something else to rule out phone issues.
- If there are no red flags, loom into the sleep and power saver modes.
- If nothing raises an alarm, the unit is defective, and you have to ship it back for inspection and then repair or replacement.
You can contact Flightscope customer support for help in that area.
Mevo Plus Inaccurate readings
If your Mevo Plus is not giving accurate readings of your shot by an extensive margin, the culprit will most likely be tracked to calibration issues.
When you get a Mevo Plus unit, the ideal recommendation is to calibrate it to give accurate readings. If something goes wrong in this aspect, then the device will not provide helpful data. Also, you may get less accuracy if you don’t regularly check and clean the device to prevent damage and buildups.
- Make sure you have the latest firmware.
- Pick a flat surface and position the device safely from the hitting area.
- Enter the correct ball data – type, altitude, temperature, etc.
- Ensure no loose connections between the Mevo Plus and other devices.
If issues persist, contact Flightscope’s technical support team.
If your Mevo Plus device has connection issues, looking at the compatibility area is worthwhile. What mobile devices are compatible with Mevo?
For Apple products, the device works only with iPhones and iPads with iOS 12 or later, Bluetooth LE 4.0, and supports UART/Serial Port Emulation service with RX and TX characteristics. Andriod products work only with version 6.0 or later (devices made in 2015 or later),
Mevo Plus App Crashes
Another prevalent issue that Mevo Plus owners often report is that the app crashes frequently.
When you try to open the app, it gets stuck in the loading screen, and the app stops responding for a few seconds, leading to a black or white screen of death.
After crashing, the app often creates an error message explaining why it works that way. Sometimes, it’s because several apps, like the E6, work in the background. In other cases, you use an outdated version of the pp for the Mevo Plus.
Meanwhile, App Cache and data could also be the culprit.
- Close the app entirely to avoid running in the background. Then, reopen it.
- Update the app to the newest version if available.
- Force Stop the app. Go to Settings > Apps or App Management. Search for the app you want to stop and then tap on it.
- Restart your phone
- Check the date and time setting of the device and configure it properly so it can communicate with the app server without issues.
- Ensure your device is compatible.
Mevo Plus Audio/Sound Issues
For any issue related to the audio output from your Mevo Plus device, check if your phone volume is not set to mute.
Once that is confirmed, then look into the settings section of the Mevo Plus app and see if the volume or sound is not turned off. You can even verify this by opening a different app and checking if the audio is working on that app.
Ultimately, if there are no dice, it’s a sign of damaged speakers, but connect your device to headphones to be sure of this before taking any action.
So far, we’ve experienced some famous Flightscope Mevo Plus problems and their respective troubleshooting approaches.
Remember that the Mevo+ uses your WiFi connection to communicate, so if you want to connect to the internet to play games, you need to find a way to establish another WiFi connection.
Also, if you’re on a cell phone or iPad with mobile data, I recommend you turn it off temporarily while you do the registration process to fix the reading of the shot problem.
Again, you don’t have any background apps running when you use the Mevo Plus app, as it has been known to cause problems.
I hope the details in this article helped you fix the issues you’re facing with your Mevo Plus device.
If there’s a defect I didn’t mention, feel free to share it in the comments, and I’ll be happy to contribute.